Never send us your password, one-time code, access token, financial credentials, or identity document unless our privacy team specifically requests an approved verification method.
1. How to request deletion
In the Zync app
Open Profile → Settings → Privacy → Delete my account, review the information shown, and submit the request. You can track the request in Contact us.
If you cannot use the app
Email legal@astricx.com from your registered email address with the subject “Zync Account Deletion Request”. Include your Zync username and tell us that you cannot use the in-app option.
We may ask for limited information to verify account ownership.
We acknowledge account-deletion requests within 24 hours. We act as quickly as possible and complete account closure and deletion or de-identification of eligible active personal data within 7 calendar days of receiving the request, after necessary identity and authority checks. We notify you when processing is complete and explain any records retained and the applicable retention period.
2. What is deleted
After verification and any required ownership or safety checks, we delete or de-identify account and profile information and other personal data associated with the account where it is not required for an ongoing service, legal obligation, fraud prevention, security, dispute, or the rights of another person.
Content shared with a circle or another member may need to be de-identified rather than removed when removal would affect shared sporting, community, conversation, or expense records.
3. What may be retained
Where India’s intermediary registration-retention rule applies, registration information is retained for 180 days after cancellation or withdrawal of registration. Records retained to meet legal obligations are restricted to that purpose; a longer period applies only where another applicable obligation requires it.
We may retain limited financial, transaction, security, abuse-prevention, legal, dispute, and audit records for the period required by applicable law or a legitimate unresolved obligation. Data removed from active systems may remain in restricted backups until those backups expire or are overwritten.
4. Subscriptions and shared responsibilities
Deleting a Zync account does not automatically cancel an App Store or Google Play subscription. Cancel active subscriptions through the store that bills you. If you own or administer a circle, event, facility, or shared-expense record, we may contact you to transfer responsibility or resolve outstanding obligations before completing deletion.
For other privacy requests, see our Privacy Policy or email legal@astricx.com.